Privacy Policy

Effective date: 1 January 2025

This Privacy Policy explains how etevert collects, uses, stores, and protects your personal data when you visit our website, create an account, place an order, contact us, or otherwise use our services.

etevert is operated by ETEVERT LTD 17461048, trading under the business name ETZEN LTD 17461048. The person responsible for privacy matters is Dayne Smith. Company and SIRET reference: LTD 17461048. Registered address: 590 Rochester Way, London SE9 1RL, United Kingdom.

Data We Collect

We may collect identification and contact information, including your name, billing address, delivery address, email address, telephone number, and account details.

When you place an order, we collect transaction information such as the products purchased, order value, currency, delivery method, payment status, refunds, and related customer service communications.

Payments are processed securely by Stripe or another payment service provider displayed at checkout. Payment providers may collect your card number, expiry date, security code, billing details, bank information, and fraud-prevention data. We do not receive or store your complete card number or card security code. We generally receive only limited payment information, such as the payment status, card brand, last four digits, and transaction reference.

We may automatically collect technical and usage data, including your IP address, browser type, device type, operating system, referring pages, pages viewed, session information, cookie identifiers, approximate location, and the date and time of your visit.

We also collect information that you voluntarily provide when you contact us, submit a review, subscribe to marketing communications, request a return or refund, or participate in a promotion.

How We Use Your Data

We use personal data to process payments, confirm and fulfil orders, arrange delivery, provide order updates, manage returns and refunds, respond to enquiries, maintain customer accounts, and provide customer support.

We also use personal data to secure our website, prevent fraud and payment abuse, verify transactions, enforce our terms, maintain business records, improve our products and services, understand website performance, and comply with legal, tax, accounting, and regulatory obligations.

Where permitted by law, we may use your contact details to send information about products, offers, and updates. You may unsubscribe at any time by using the link in a marketing email or by contacting us. Service communications relating to an order or account are not marketing messages and may still be sent when necessary.

Our legal bases for processing include performance of a contract, compliance with legal obligations, our legitimate interests in operating and protecting our business, and your consent where consent is legally required. You may withdraw consent at any time without affecting processing carried out before withdrawal.

Payment Processing and Stripe

Stripe processes payment information on our behalf and acts as an independent data controller or data processor depending on the service provided. Stripe may use personal data to process payments, prevent fraud, comply with financial regulations, and provide its services. Stripe handles payment data in accordance with applicable payment security standards, including PCI DSS. Stripe’s own privacy policy applies to its processing of your information.

We do not sell payment information and do not store complete card details on our systems. Payment information entered at checkout is transmitted securely to Stripe or the relevant payment provider.

Sharing of Personal Data

We may share personal data only when reasonably necessary with payment processors, banks, fraud-prevention providers, website hosting companies, ecommerce platforms, delivery and logistics providers, customer support tools, analytics providers, email service providers, professional advisers, insurers, and public authorities.

Service providers may process personal data only for the services they provide to us and must apply appropriate confidentiality and security measures. We may also disclose information where required by law, to protect legal rights, to investigate suspected fraud, or in connection with a merger, restructuring, financing, or sale of all or part of our business.

We do not sell or rent your personal data to third parties.

International Data Transfers

Some service providers, including payment, hosting, analytics, or delivery providers, may process personal data outside the United Kingdom or the European Economic Area. Where required, we use recognised safeguards such as adequacy regulations, approved standard contractual clauses, the UK International Data Transfer Agreement, or other lawful transfer mechanisms.

Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy. Order, payment, tax, and accounting records are generally retained for up to six years after the relevant transaction or for any longer period required by law. Customer service records are generally retained for up to three years after an enquiry is resolved. Marketing data is retained until you unsubscribe or we determine that it is no longer accurate or necessary.

We may retain limited information for longer where required to establish, exercise, or defend legal claims, prevent fraud, resolve disputes, or comply with legal obligations. Data that is no longer required is deleted, anonymised, or securely archived.

Data Protection and Security

We use reasonable technical and organisational safeguards designed to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These safeguards may include encrypted website connections, restricted access, secure payment processing, account controls, software updates, backups, monitoring, and staff or contractor confidentiality requirements.

No internet transmission or storage system can be guaranteed to be completely secure. If you believe that your data or account has been compromised, please contact us immediately.

Cookies

Our website uses cookies and similar technologies to operate essential functions, remember preferences, keep shopping carts active, support secure checkout, prevent fraud, measure website performance, and, where permitted, provide relevant advertising.

Strictly necessary cookies are used because they are required for the website, checkout, security, or payment services to function. Analytics, preference, and advertising cookies are used only where permitted by applicable law and, when required, after you have provided consent.

You can manage optional cookies through our cookie banner or your browser settings. Blocking certain cookies may prevent parts of the website, including account, cart, or checkout functions, from working correctly. You may withdraw cookie consent at any time through the available cookie settings.

Your Rights

Subject to applicable law, you may have the right to request access to your personal data, correct inaccurate or incomplete data, request deletion, restrict processing, object to processing based on legitimate interests, and receive certain data in a portable format.

You may withdraw consent at any time and object to direct marketing without giving a reason. You may also ask for information about applicable international transfer safeguards and lodge a complaint with the UK Information Commissioner’s Office or another competent data protection authority.

To exercise your rights, contact us using the details below. We may request reasonable proof of identity before responding. We normally respond within one month, although the period may be extended where permitted by law for complex or multiple requests.

Children’s Privacy

Our shop is not directed to children under 16, and we do not knowingly collect personal data from children without appropriate parental or guardian authorisation. If you believe that a child has provided personal data to us improperly, please contact us so that we can investigate and delete it where appropriate.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, security, or content. We encourage you to review the privacy policy of each third-party service before providing personal data.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, legal requirements, or data-processing practices. The revised version will be published on our website with an updated effective date. Where required by law, we will provide additional notice or request renewed consent.

Contact

For questions, privacy requests, or complaints, contact Dayne Smith at ETEVERT LTD 17461048, trading as etevert and under the business name ETZEN LTD 17461048.

Address: 590 Rochester Way, London SE9 1RL, United Kingdom.

Email: [email protected]

Telephone: +44 59 48 74 15 22